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Could a bill negotiation service save you money?

Let someone else make that awkward call.

Written byMiranda Marquit

Fact-checked byDavid Schepp

Updated: Apr. 16, 2025

Magician waving a wand over a top hat with 15% emerging.

Reduce your bills as if by magic—for a fee.

Recurring bills such as Internet, cell phone, satellite radio, and home security can quietly add hundreds of dollars to your monthly household budget. Sure, you could call your providers and ask for a better rate. Or you can let someone else do the dirty work and save yourself time and frustration.

A bill negotiation service does just that—reaches out to providers on your behalf to reduce your bills. In return, the company usually takes a cut of the savings or charges a flat fee. Some consumers find the trade-off worth it. Others prefer to do the negotiating themselves and keep every dollar they save.

Key Points

A bill negotiation service may save you money on your monthly bills, but it takes a cut of the savings in return.
Most bill negotiation companies focus on cell phone, Internet, cable satellite radio, and other common recurring expenses.
You can negotiate bills on your own, but it takes more time and effort.

How bill negotiation services work

Bill negotiation companies offer to lower your recurring bills—such as cell phone, home security, Internet, and cable television—by contacting providers on your behalf. The goal is to reduce monthly costs that might otherwise go unnoticed.

The 50-30-20 rule is a strategy for planning your budget around the things you need, some things you want, and financial goals for the future.

Encyclopædia Britannica, Inc.

These companies review your accounts to identify routine expenses and reach out to service providers on your behalf to request a lower rate. Some require access to your accounts, while others ask you to upload a recent bill. If they can’t reduce your costs, many charge no fee. But if they do find savings, they typically take a cut—often a percentage of your first-year savings.

Major bill negotiation services include Rocket Money, BillCutterz, Billshark, BillFixer, and BillTrim. These companies differ from subscription-tracking apps like Trim and Simplifi, which highlight recurring charges but don’t negotiate bills on your behalf. With subscription trackers, you’re responsible for canceling or adjusting subscriptions yourself.

Bills that negotiation services typically cover

Not every recurring bill is eligible for negotiation. Cable, Internet, cell phone, and satellite radio are often fair game, as are landline phones, bundled plans, and home security systems. Whether your electricity bill is negotiable varies by state.

To lower your bill, a negotiation service might look for promotions or work with a provider’s retention department. Your permission is required before changes are made to your service or a new provider is chosen.

How much bill negotiation services cost

It’s common for bill negotiation services to take a percentage of your first-year savings, often 35% to 60%. But not all companies use the same model. Some, such as BillTrim, charge a one-time flat fee and offer to monitor your bills and negotiate twice a year. If the savings don’t meet a specified threshold—in the case of BillTrim, $300 in the first year—the fee is refunded.

Other services might include bill negotiation as part of a suite of tools. For example, Experian’s BillFixer is included as part of its premium membership, which costs $24.99 a month. In addition to the other features of the membership, such as credit score tracking and identity theft monitoring, you get access to bill negotiation at no extra cost.

Consider how much you’re willing to pay someone else to negotiate your bills and which pricing model fits your needs before signing up for a service.

How to pay bill negotiation fees

Bill negotiation companies often present your savings as a yearly number. For example, if you save $20 a month and the company charges 40% of the savings, you’d pay $96—40% of the $240 saved over 12 months. Some services offer payment plans so you don’t have to pay the full fee at once, while others offer a discount if you pay up front.

How to negotiate your own bills

You don’t have to pay someone else to manage your bill negotiation. If you’re willing to spend some time—anywhere from 30 minutes to a few hours, depending on how many bills you’re targeting—you can ask for a lower price and pocket all the savings.

Research each provider. Start by reviewing your account and usage. From cell phone data to home security features, understand what you’re paying for. Check your latest bill for a breakdown of services and charges.

Organize your information by account. Include details like how long you’ve been a customer, your payment history, and any other useful context. A simple spreadsheet can help you compare accounts at a glance. Keep this information handy during your negotiations.

See what deals are available. Check whether your provider offers promotions for new customers. Look at competitors to see how much you might save by switching. Be sure any reduced offer still includes the services and features you actually want. Take notes so you can reference them during negotiation.

Decide what outcomes are acceptable. Depending on the service provider, you may be offered several types of savings, including:

Long-term bill reduction. The provider agrees to lower your bill without a stated end date, although the amount could change if the company raises prices on its products or services.
Short-term bill reduction. You may be offered a promotional price for a few months, followed by a return to the normal rate. You’ll save money while the lower rate is in effect.
Extra features. Instead of lowering your bill, you may be offered additional services at no extra charge. If the features are useful, the offer could be worth considering.
One-time credit. If an ongoing reduction isn’t available, the provider may offer a one-time credit on your next bill.

Call your service providers. Once you’ve prepared, it’s time to call your service providers. Gather your research and be ready to take notes during each call. Include the date and time, the representative(s) you spoke with, and any deals that were offered so you can follow up later.

Start by saying you’re considering canceling the service. Be up front about changing providers if you don’t get a lower bill. The representative might be able to help you or transfer you to the retention department, which often has more negotiating flexibility.
Mention any deals you found. Ask the representative if the company can offer you the same promotional rate it gives new customers. You can also bring up competitor pricing from your research. Referencing specific deals—both from the company and its rivals—can strengthen your case for a lower bill.
Highlight your loyalty. If you’ve been with the company for a while, ask if there are any loyalty discounts or perks. Long-time customers are sometimes offered upgrades or added features at no extra charge.
Confirm the agreement. Refer to your notes to ensure the new terms match what was offered. Ask for written confirmation by email, if possible, and check your next bill to be sure the changes went through.

If the deal doesn’t meet your expectations and you’re able to switch providers, start making plans to move on.

The bottom line

Should you use a bill negotiation service? Although it’s possible to negotiate your own bills, a service can save you time as well as money. Decide what your time is worth and how many bills are eligible for negotiation. If you’re targeting several bills, it might be worth forfeiting some of your savings to let someone else handle the heavy lifting. On the other hand, if you only have one or two bills, doing it yourself may make more sense.

Specific companies and services are mentioned in this article for educational purposes only and not as an endorsement.